Privacy Policy

Last Updated: 23 September 2026

At Catit, we respect your privacy and are committed to protecting the personal information you provide while using our website, products, and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect certain information from you when you create an account, place an order, contact us, or use other features of our website.

Personal Information

Depending on how you use our website, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping address
• Account login information
• Order and purchase history
• Product preferences and enquiries
• Information submitted through contact or enquiry forms

Payment Information

When you make a payment for an order, payment-related information may be processed by our payment gateway or payment service provider.

We do not intend to store your complete debit card, credit card, banking, UPI PIN, CVV, or other confidential payment credentials on our website. Payment information may be handled directly by the relevant payment service provider according to its own privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or page
• General website usage information

This information may be used to improve website performance, security, functionality, and user experience.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage your customer account
• To process and fulfil your orders
• To process payments and provide order-related services
• To arrange delivery of products
• To communicate with you about your orders
• To respond to customer enquiries and support requests
• To provide information about products and services you request
• To improve our website, products, services, and customer experience
• To maintain website security and prevent fraudulent or unauthorised activity
• To comply with applicable laws, regulations, and legal requirements
• To send service-related communications
• To send promotional or marketing communications where permitted and, where required, with your consent

4. Customer Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You should not share your password or account credentials with others. Please contact us promptly if you believe that your account has been accessed without your authorisation.

5. Order and Delivery Information

When you place an order, we may use your name, contact number, email address, billing information, and shipping address to process and deliver your order.

We may share the information necessary for delivery with logistics, courier, shipping, or fulfilment partners so that your order can be delivered to you.

Such information will be shared only to the extent reasonably necessary to provide the requested service.

6. Payment Processing

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Your payment transaction may be subject to the privacy policy and terms of the respective payment provider. We recommend reviewing the applicable policies of the payment provider before completing a transaction.

Catit does not request or require your UPI PIN, ATM PIN, card PIN, or similar confidential authentication credentials through email, phone calls, WhatsApp, or website messages.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Keep you logged into your account
• Remember shopping cart information
• Remember user preferences
• Understand website traffic and usage
• Improve website functionality
• Improve website security
• Support analytics and marketing activities where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Communication and WhatsApp

If you contact us through WhatsApp, phone, email, contact forms, or other communication channels, we may use the information you provide to respond to your enquiry or provide customer support.

If WhatsApp or another third-party communication platform is used for customer communication, your interaction may also be subject to that platform's own terms and privacy policy.

We will not request sensitive payment credentials such as UPI PIN, card PIN, CVV, or passwords through WhatsApp.

9. Marketing Communications

Where permitted by applicable law, we may send you information about products, offers, promotions, new launches, or other updates.

You may request to stop receiving promotional communications by using the available unsubscribe option or by contacting us.

Please note that even if you opt out of promotional communications, we may continue sending essential service-related communications, such as order confirmations, delivery updates, account notifications, and important security notices.

10. Sharing of Personal Information

We do not sell your personal information as a commodity.

We may share necessary information with trusted third parties when required to operate our website and provide services to you, including:

• Payment gateway providers
• Shipping and courier partners
• Website hosting and infrastructure providers
• Email or communication service providers
• Website analytics or technology providers
• Customer support service providers
• Professional advisers or service providers where reasonably necessary
• Government authorities or law-enforcement agencies where required by law

Third parties may process information only to the extent necessary for the relevant service or lawful purpose.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing applicable agreements.

When information is no longer required for a legitimate purpose or legal requirement, we may delete, anonymise, or securely dispose of it.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information about the purposes for which your data is processed
• Raise a privacy-related complaint or grievance

Requests may be subject to verification and applicable legal requirements.

14. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate consent or authorisation where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information provided on our website.

Website: Catit Official Brand Site

Email: [Insert your official support email]

Phone: [Insert your official customer support number]

Address: [Insert your registered/business address]

We will make reasonable efforts to review and respond to privacy-related requests within the applicable time period.

18. Consent

By using our website, creating an account, placing an order, or submitting information through our website, you acknowledge that you have read this Privacy Policy.

Where consent is required for a particular processing activity, we will seek consent in accordance with applicable law.

Catit reserves the right to update this Privacy Policy whenever necessary to maintain compliance and improve our privacy practices.